Do you ship internationally?
Yes, we ship to most countries.If for some reason you can’t find your address listed please contact us.
How long do deliveries take?
Once you place your order it is sent to production. This process may take up to 7 business days. Once your product is ready, it is packed and sent off via express shipping with the shipping time of 3-7 days.
Can you please elaborate more regarding the shipping costs?
As you probably know, international shipping can be a costly manner, taking into account we use door to door express shipping. This is true especially when it comes to our large size mats since they are labeled by the courier company as oversized shipment which carries a special handling fee.
In an attempt to facilitate the shipping aspect of your order and as part of our service, we subsidize part of the shipping cost of the orders leaving us. This doesn’t apply on returns and exchanges shipping costs which are in the responsibility of the purchaser.
How do I track my order?
You will receive an email confirmation with the tracking code when your order has shipped.
How can I cancel my order?
If you would like to cancel your order, please contact us.
I’ve received a wrong/fault item, what should I do?
We want to sort out these issues straightaway. As soon as you discover a mistake/ fault, please contact us with the following information:
- Order number
- Picture of the item you received
- A short description explaining the matter.
- Please make sure you save the original packaging to repack and return to us.
Please note: if you encounter a wrong/ faulty item please let us know within our 14 days return policy so we can resolve the issue for you as quickly as we can.
How do I return an item?
If for any reason, you wish to return your item, you will have 14 days to return an item from the day the order was received. The item should be returned in the original box only, rolled firmly with the pattern facing in. Returned products must be in an unused condition, with the original packaging, original tags and labels attached.
What shipping methods I can choose from when returning an order?
You are welcome to use your local post service. Do ask for proof of postage – we may need to see this at a later date.Please also make sure everything is prepaid, including import charges and local taxes in Israel to avoid unpleasant delays.
Please note that unlike the shipping to you where we subsidize part of the shipping cost, return shipping expanse is in your sole responsibility (unless agreed otherwise).
Why is there a big difference in shipping price from receiving to returning an item?
As part of our service, we subsidize part of the shipping cost of the orders leaving us. This doesn’t apply on returns and exchanges shipping costs which are in the responsibility of the purchaser.
Are there any items I cannot return?
Unless damaged beforehand or specially customized, we expect all returning products to be in their original, unused condition packaged with the original packaging, original tags and labels attached.
What are your return shipping policies?
Unless received damage where in that case we take full responsibility, payment for return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. Please note that we subsidize part of the shipping expanse from us to you but in case you wish to return your order the full shipping expanse will be on your behalf. We recommend tracking your package so you can ensure it has arrived otherwise, we cannot refund your payment.